Privacy Policy

1. Scope of this policy

This policy applies to the public Nita Clinic website and information you submit through forms or other features on it. Nita Clinic is a healthcare provider in Kathmandu, Nepal, operating from Bhimsengola-9, Kathmandu, Nepal.

By using the website, you acknowledge that you have read this policy. If you do not agree with it, please do not submit personal information through the site.

2. Information we may collect

Depending on how you use the website, we may receive:

• Contact information: name, phone number, email address, and preferred contact method.
• Appointment information: requested service, preferred date or time, and any details you choose to include in a message.
• Enquiry information: the subject and content of a message sent to the clinic.
• Technical information: device, browser, approximate location, pages visited, and diagnostic data needed to keep the website secure and reliable.

Please share only information needed to help us respond. Do not use a public website form to send emergency information or highly sensitive medical records.

3. How we use information

We may use submitted information to:

• respond to questions and appointment requests;
• confirm, reschedule, or follow up on a requested visit or service;
• provide information about clinic services when relevant to your enquiry;
• operate, troubleshoot, secure, and improve the website; and
• meet applicable legal, clinical, accounting, or safety obligations.

Submitting an appointment request does not by itself guarantee an appointment. The clinic may contact you to verify details and confirm availability.

4. When information may be shared

We do not sell your personal information. We may share the minimum information needed with trusted providers that help us host the website, store appointment data, deliver email, or protect our systems. Those providers may process information only for the services they provide to us.

We may also disclose information when required by law, to protect patients or the public, to prevent fraud or abuse, or as part of a lawful business or service transition.

5. Cookies and technical data

The website may use essential browser storage, cookies, or similar technologies to keep pages working, remember preferences, measure performance, and help us detect abuse. You can manage cookies through your browser settings, although disabling essential storage may affect some features.

6. Retention and security

We keep information only for as long as reasonably needed for the purpose it was collected, to provide care or support, to maintain business records, or to meet legal obligations. We use reasonable administrative, technical, and organisational safeguards, but no internet transmission or storage system can be guaranteed completely secure.

7. Your choices and requests

You may contact us to ask what information we hold about you, request a correction, or ask us to stop using information for a particular enquiry where permitted by applicable law. We may need to verify your identity before completing a request and may retain information we are legally required to keep.

8. Children and medical emergencies

A parent or authorised guardian should submit information for a child. This website is not an emergency service and is not a substitute for urgent medical care. For an emergency, contact local emergency services or go to the nearest emergency department.

9. Changes to this policy

We may update this policy when our services, technology, or legal obligations change. The effective date at the top of this page shows when the current version was published.